Version 3.3 · Effective August 14, 2026
Terms of Service
These Terms govern use of Care Chronicles. By creating an account or using the service, you agree to them.
Eligibility and account security
You must be legally capable of entering this agreement. Provide accurate information, protect credentials and authentication codes, and notify us promptly of suspected unauthorized access. Accounts are personal and may not be shared; Care Circle participants must use their own accounts.
Service purpose and limits
Care Chronicles organizes information supplied by users. It does not provide medical advice, diagnosis, treatment, legal advice, crisis response, or emergency services, and it does not replace professional records. Contact qualified professionals or emergency services when appropriate.
Included AI processing
AI processing is included in Care Chronicles. It operates for the care spaces a Manager manages only after that Manager accepts Policy 3.3 and while the care space has current trial or paid service access. Policy 3.3 governs user-asked AI questions, automatic voice transcription, and proactive suggestions. Existing users, including Managers who accepted Policy 3.2, must accept version 3.3 before any new OpenAI processing begins. A historical Policy 3.2 authorization records its earlier basis but does not authorize new processing. Acceptance covers each care space the person manages and information added later; there is no separate per-care-space AI switch. If you do not agree, do not accept version 3.3. Contact support for help accessing, exporting, or deleting eligible information.
When a user asks an AI question, the question, a compact catalogue of permitted records that can include record types, titles, dates, and short descriptions or summaries, and selected relevant excerpts are sent to OpenAI. After a user explicitly selects Finished reviewing for an upload or review and has not stated a concern, comment, or next move, Care Chronicles may send the current confirmed care-space goal, a bounded catalogue of permitted records, and selected relevant excerpts to OpenAI to propose one to three possible organizational next moves. Suggestions may be refreshed after meaningful changes to records, goals, follow-ups, or completed work. This proactive processing may occur without a typed AI question, but it requires Policy 3.3 acceptance.
A user must review and confirm a suggestion before it is saved as a care-record next step. Care Chronicles does not automatically send messages, book appointments, share records, or take another external action. It does not diagnose, recommend treatment, monitor for emergencies, or treat historical record wording as a current emergency signal.
After acceptance, while service access is current, saved voice recordings that still need transcription are sent automatically to OpenAI and may be processed before anyone asks an AI question, as described in the Privacy Policy. When a trial expires, a paid period ends after cancellation, or service access is unavailable for nonpayment, no new Responses API or transcription requests begin. Retained records, AI conversations, suggestion decisions, and completed transcripts remain subject to the normal retention and deletion terms. AI may make mistakes, miss context, or give incomplete or outdated information. Check AI output against the original care records and ask a qualified professional when needed. Do not use AI output as medical, legal, crisis, or emergency advice. AI availability and output are not guaranteed.
A clearly identified, administrator-prepared usability study may show a preloaded AI example and citations in an isolated care space containing only fictional fixture data. Study participants cannot send new questions, start proactive suggestions, send care-record changes, or send voice recordings to OpenAI. The study does not activate AI for an ordinary customer care space.
Your content, authority, and acceptable use
You retain responsibility for content you provide and grant Care Chronicles permission to process it, including through the service providers described in the Privacy Policy, only to operate and support the service. You must have any authority or consent required to store, share, upload, record, or have OpenAI process another person's information. Permission to make a recording and authority to send that recording for transcription are separate responsibilities. Do not use Care Chronicles unlawfully; infringe rights; introduce malware; probe security; interfere with service operation; impersonate others; or store content you are not entitled to use.
Care Circles and Managers
The Manager assigns roles and is responsible for member access and for confirming the authority required for AI processing in every care space they manage. Members may withdraw their access. Manager responsibility changes only to an existing member with an eligible subscription. A transfer does not alter the former Manager's separate account billing. The Manager should remove access promptly when it is no longer authorized.
Trial, subscription, cancellation, and taxes
The Dedicated plan is CA$24.99 per month for Canadian customers and US$17.99 per month for United States customers after a five-day free trial. It covers one care space for one person, up to five active Care Circle members total including the Manager, and up to 2,000 uploaded or recorded files or 5 GB, whichever comes first. An invited member does not need a separate subscription to use the Manager's care space. Any care space that invited member manages separately has separate billing. Stripe will process payment. The billing portal displays current status and cancellation controls. Cancellation prevents future renewal according to the status shown by Stripe; amounts already due are not refunded except where required by law. Applicable taxes may be added. Reasonable advance notice will be provided before a recurring price change.
Availability, changes, backups, and exports
We work to maintain the service but do not guarantee uninterrupted or error-free operation. Features may change for security, legal, or product reasons. Encrypted backups are retained for up to 14 days for disaster recovery. Users should download exports when an independent copy is needed.
Suspension, termination, and deletion
We may restrict access to address nonpayment, security threats, serious misuse, or legal requirements. Users may delete eligible accounts after resolving shared-record management. Deletion is permanent, subject to temporary backup retention, queued provider cleanup, and legal obligations.
Disclaimer and limitation
To the extent permitted by law, Care Chronicles is provided “as is” and “as available.” We are not responsible for clinical decisions, emergencies, user-entered inaccuracies, unauthorized user conduct, or losses that reasonable exports could have prevented. Nothing in these Terms excludes rights or liability that cannot lawfully be excluded. To the extent permitted by law, aggregate liability relating to the service is limited to fees paid for the service during the six months before the event giving rise to the claim.
Governing law and disputes
These Terms are governed by the laws of Nova Scotia and the applicable federal laws of Canada, without excluding mandatory consumer protections. The parties will first attempt in good faith to resolve a dispute through written notice. Courts located in Nova Scotia have jurisdiction where legally permitted.
Changes, assignment, and contact
Material changes will be dated and communicated when appropriate. Continued use after the effective date constitutes acceptance where permitted by law. You may not assign your account except through the product's primary-Manager features. Care Chronicles may assign this agreement as part of a business reorganization subject to applicable law. Contact support@carechronicles.com.